Joya.9 Privacy Policy — our commitment to keeping your data safe

Joya.9 only collects information that is necessary to provide and improve our services. We never ask for data that is unnecessary or excessive. Generally, two types of information are collected:

Information provided directly (what you give us):

• Full name and date of birth — for age verification and account identification.
• Mobile number and email address — for communication and login verification.
• National ID or passport number — for KYC verification.
• Mobile banking number (Mobile Pay/Nagad/Rocket) — for payment processing.
• Profile picture (optional) — for account personalization.

Automatically collected information (during platform use):

• IP address and device type — for security and fraud prevention.
• Browser type and operating system — for technical support purposes.
• Session data (login time, activity duration) — for account security.
• Betting history and transaction logs — for dispute resolution and regulatory compliance.
• Cookies and local storage data — used to improve your experience on the platform.

Joya.9 uses collected data solely for specific, legitimate purposes. Each use case is clearly outlined below:

With your consent, joya.9 may also send you SMS or email updates about new promotions, bonus offers, or important platform news. You can opt out of these marketing communications at any time.

Joya.9 never sells your personal data or shares it unnecessarily. However, information may be shared in the following limited circumstances to facilitate service delivery:

• Payment Providers: Mobile Pay, Nagad, and Rocket — only the minimum necessary information is shared to process transactions.
• KYC Verification Partner: Data may be shared with approved third parties for identity verification purposes; they are bound by strict confidentiality agreements.
• Legal Authorities: Data may be disclosed in response to a valid court order or directive from a regulatory authority under Bangladesh law.
• Cybersecurity: Relevant information may be shared with regulatory authorities to assist in detecting money laundering or fraud.

Joya.9 does not retain your data longer than necessary. Retention periods depend on the type of information and applicable legal requirements:

• Account Information: Retained for the duration your account is active and for up to 5 years after closure, in accordance with financial regulations.
• Transaction History: Up to 7 years — in compliance with Bangladesh financial regulatory guidelines.
• KYC Documents: Retained for 5 years after verification, then securely destroyed.
• Cookies & Session Data: Automatically cleared at the end of a session or after a maximum of 30 days.
• Marketing Information: Deleted immediately upon opt-out.

Once legal retention obligations expire, your data is permanently deleted using secure methods. You may also request early deletion — however, certain data must be retained for a specified period due to legal requirements.

Cookies are small text files stored in your browser. joya.9 uses cookies to enhance and secure your platform experience. We use three types of cookies:

• Essential Cookies: Maintaining login sessions and CSRF protection — the platform cannot function properly without these.
• Functional Cookies: To remember your language preference and website layout settings.
• Analytics Cookies: To understand which pages are most visited — this data is completely anonymous.

Joya.9 does not use any advertising or cross-site tracking cookies. You can delete or block cookies at any time through your browser settings. However, blocking essential cookies may cause certain platform features to stop working.

Under joya.9's Privacy Policy, every user holds the following rights. All of these rights are completely free to exercise and straightforward to use:

• Right to Access: You have the right to request what personal information joya.9 holds about you.
• Right to Rectification: You may request a correction if any of your information is inaccurate.
• Right to Erasure: You may request that your data be deleted where there is no legal requirement to retain it.
• Right to Restriction of Processing: You may request that we stop processing your data for specific purposes.
• Data Portability: You have the right to export your data in a portable, machine-readable format.
• Right to Object: You may object to marketing communications or certain types of data processing.

To exercise these rights support@joya9.fun. We aim to respond within 30 days. For complex requests, the timeframe may be extended, but you will be notified in advance.

Joya.9 is strictly for users aged 18 and above. We do not knowingly collect any information from minors.

• Age verification is mandatory at the time of registration.
• Age is re-verified during the KYC process.
• If an account holder is found to be under 18, the account will be closed immediately.
• Any information belonging to a minor that is submitted to us will be deleted immediately.

Joya.9 uses industry-standard technical and organizational measures to protect your data. The key components of our security framework include:

• TLS/SSL Encryption: All communication between your browser and our servers is encrypted.
• Password Hashing: Your password is never stored in plain text — it is hashed using the bcrypt algorithm.
• Two-Factor Authentication (2FA): OTP verification at the time of account login.
• Restricted Access: Only authorised personnel are permitted to access specific data.
• Regular Security Audits: Regular third-party penetration testing is conducted to identify vulnerabilities.
• Data Backup: Data is stored in secure, encrypted backups.

Please note that no method of transmission over the internet is 100% secure. On your end, always use a strong password and never share your login credentials with anyone. If you notice any suspicious activity, contact us immediately.

Joya.9 may update this privacy policy as needed. Depending on the nature of the changes, we will notify you through the following methods:

• Minor Updates: The "Last Updated" date at the top of this page will reflect any changes.
• Moderate Changes: Banner or pop-up notifications displayed at login.
• Major Changes: A direct message will be sent to your registered email and mobile number.

Continued use of joya.9 after any changes takes effect will be considered acceptance of the updated policy. If you do not agree to the revised policy, you may request account closure.

For any questions, requests, or complaints regarding this Privacy Policy, please get in touch. Our Data Protection Team is always ready to help:

• Email: support@joya9.fun
• Live Chat: Live chat support on the platform (available 24/7)
• Complaint Response Time: 72 hours for general requests, 24 hours for urgent matters

Your privacy genuinely matters to us. We review every request with care and work to resolve it as quickly as possible. Thank you for trusting joya.9.